“If you are patient in one moment of anger, you will escape a hundred days of sorrow.”  -Chinese proverb

Commentary:

This quote applies to your life as well as your business. Is it really worth it to be right or to get angry at your client even if they are being unreasonable? Sometimes, if you just “suck it up”, apologize and move on, you could prevent many disasters: chargebacks, compliants to the BBB and FTC, even lawsuits.

We believe it is always best to a) apologize and sympathize b) immediately resolve the issue and c) give the client their money back (if the mistake was our fault) and in some cases, even if it is the client’s fault. Your reputation is worth more than arguing over money, especially if the value is under say $100.

This entry was posted on Monday, September 24th, 2007 at 12:39 pm and is filed under Business Quotes, Small Biz Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.